I tried & tried to get a Live Nation CS ph # but here's the email they sent me regarding a simular matter,
Thank you for your reply. Unfortunately if tickets or ticket packages were purchased through Ticketmaster there is no way for us to look up this sale. Therefore there is no way for us to see when these tickets were shipped out to you. Please contact your local Ticketmaster agent for more information. The reason Ticketmaster may be telling you that we are "behind" these sales may be because we own the venue itself. If, for some reason, Ticketmaster tells you that they are unable to assist you, we suggest contacting the venue directly.
For further assistance from us please call 1.800.431.3462 Monday through Friday 10:00am to 5:00pm EST.
Thank you,
Meagan
Live Nation Ticketing